Transport Research Lab to run £13m autonomous vehicle trials in London

A consortium led by the Transport Research Lab has been awarded government funding to run connected and autonomous vehicle tests in the capital

Two-thirds of businesses do not have skills to adopt AI

Despite the growth of artificial intelligence (AI), only a third of businesses say they have the necessary skills to adopt the technology

Mobile networks accused of overcharging loyal customers

EE, Three and Vodafone are continuing to charge customers for their smartphones after the devices have been paid off, according to a new report

HPE bets on hybrid IT to combat public cloud

HPE is re-engineering its business to focus on hybrid clouds powered by its recent ProLiant Azure Stack server. We assess the strategy

Ransomware decryption framework now available

McAfee has released a decryption framework to boost the production of decryption tools to help victims of ranswomware attacks

Cooperation vital to securing internet of things, says Europol

Europol and EU cyber security agency Enisa have hosted a two-day conference to find ways of addressing the cyber security risks posed by internet-connected devices

A tenth of datacentre managers shun use of DCIM tools, survey finds

The findings of a new report by Siemens and Intel suggests datacentre managers are taking a reactive approach to keeping on monitoring and managing the health of their infrastructure

IT security hindering productivity and innovation, survey shows

IT security is hindering productivity and innovation across enterprises, research has revealed

Safeguards permit GCHQ to share huge databases on public, court hears

Intelligence commissioners did not need technical expertise or support staff to check whether GCHQ and MI5 were lawfully sharing huge databases, court told

Government cuts cost of network infrastructure roll-out

Parts of the Electronic Communications Code have been updated to help communications providers deploy new infrastructure more quickly

Security industry more open, integrated and collaborative

McAfee says shift in industry’s approach is evidenced by adoption of its Data Exchange Layer and new collaborations through McAfee Security Innovation Alliance

SAP Q3 2017 results show steady growth in cloud revenue to €937m

SAP’s third quarter 2017 results show steady growth in cloud revenue, S/4 Hana adoption, and some uptake for its “digital transformation” spearhead SAP Leonardo

Lack of transparency obscures public cloud costs

IT administrators admit they are not making the most of their cloud storage and computing resources. Costs can escalate quickly if virtual machines are not managed properly

Millions being lost due to downtime in industrial systems

Industrial companies are losing $260,000 per hour due to unplanned downtime, but predicting failure using digital twins can help overcome the problem

Southend-on-Sea to become a smart city

Southend-on-Sea Borough Council will use Cisco’s Kinetic for Cities platform to improve service delivery, development and citizen engagement through digitisation as it transitions to a smart city model

Endpoint, cloud, people key to future cyber security, says McAfee

Endpoint devices, the cloud and people will be the security control points of the future, according to the chief of security firm McAfee

Post Office computer system legal case reaches important procedural juncture

Sub-postmasters group action against the Post Office reaches an important milestone

Norway’s Trondheim embraces the cloud with Google G Suite

Municipality is reaping the benefits of moving productivity software to the cloud

Infoblox partners with McAfee to combine web and DNS security

Infoblox is to collaborate with McAfee to combine web and DNS security to deliver unified protection

Ulster bank first to use full-scale Salesforce Einstein CRM

Ulster Bank has completed its roll-out of Salesforce Einstein CRM to arm its staff with insights and recommend actions

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TCB’s 24×7 Help Desk and Technical Support
(Our techs are located in Virginia, Maryland and DC)

Sometimes Network Problems Just Can’t Wait…

A Standard part of every basic plan; our 24×7 Technical Support team is staffed with certified network and computer technicians ready to immediately assist your business.

With our remote desktop capabilities enables instant online support technology, your users benefit from instant support, so our Help Desk engineers can troubleshoot your PC desktop problems as if they were standing right there beside you, or if necessary go out directly to your business.  We also keep all of our spare parts at our warehouse in Chantilly, VA, so no matter what time it is, we always have access to spare parts.

 

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In addition to being a core part of each of our support plans, we also offer comprehensive outsourced Help Desk services to clients requiring a full service technical resource center. If your business requires a full- or part-time help desk, an application support center, or a service desk for your own customers, TCB can provide a turn-key solution.

Our outsourced Help Desk solutions allow your organization to benefit from the most experienced professionals in the business without having to worry about the recruitment, training and fulfillment issues surrounding the implementation of a world-class solution. What’s more, TCB does not just provide remote support staff, we deploy technicians out to the field whenever necessary.  Call us today, and we will be right there, to Take Care of YOUR Business.