Managed Services - Technical Support Virginia - TCB Inc.

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Managed Services


Overview 


TCB provides Managed Services to client’s nationwide utilizing remote software tools and unique cost-saving business and implementations. Having this arsenal at the ready enables you to focus on what is important for your business.
 
•         24x7, 365 days a year
•         US Based Call Center
•         Real Time Monitoring
•         Server Analysis by Field Experts
•         Managed Security Service
 
 
Remote Monitoring and Management: 

TCB focuses on the only real way to run IT operations: Proactivly. Period. With a break-fix method, panic mode being somewhat of the norm. Everyday is a juggle between manpower, cost, and consistency.  Utilizing hosted remote management software, you’ll never have to sign up for a gig like that again.  Simply use our services to complement your current staff or become it.
 
Usually, growing your business means beefing up your IT manpower but there is a better way. With TCB at your disposal, let our remote management software and expert field technicians take care of the toughest server and desktop related issues.
 
 
Desktop Management:

Most will agree that desktop management demands a lengthy amount of time and attention. Issues can drag on for hours on very low margins with high costs. However on the contrary, most will agree that these individual issues can’t be gone unnoticed. That is where TCB steps in. Utilizing our remote management software and services, it is possible to increase efficiency while decreasing cost. If the problem can not be solved remotely, TCB will create service tickets and dispatch field technicians to the affected site. 
 

Available tools:

•         Monitoring
•         Client Chat
•         Manage Config.
•         Patch Monitoring
•         Remote Desktop
•         Antivirus/Anti-Spyware
•         Ticket and Dispatch system
•         Reports
•         Desktop record/capture
 
 
Server Management:

The dreaded event viewer…everyone’s favorite. Scrolling through hundreds of server alerts, finding what might be the problem, and researching it in circles. Not to mention, in the meantime high cost, lost efficiency, and lost productivity. All of these issues can easily lose your clients. Maintaining server efficiency is ideal but costly. TCB provides a prefect mix of remote management software and field expert service to keep your servers in the green 24x7. Weekend? Not a problem. Holiday? Still not a problem. We strive to keep your systems up no matter the day of the year.
 

Server Services:

•         Server Monitoring 
•         Critical Notifications 
•         Service Request
•         Notification System
•         Device Monitoring (Printers, Routers, etc.)
•         Backup Monitoring
•         Exchange and email
•         Patch Management
•         Antivirus
•         Remote Control
•         Reports

Find the best value for your business:

On-Site Services
On-site service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues. 0 5 Contact Us
Discounted hourly rate for any additional on-site service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $115 $115 Contact Us
Emergency Work Stoppage guaranteed 4-hour on-site / Same day response.
Learn More
Included Included Included
Help Desk Support
Unlimited 24x7 Emergency Remote Help Desk Support Incidents. *
Monitoring Platform
Managed Service Cost for all networked workstations and servers (required for unlimited help desk option above). Includes license for TCB remote management software which automates the following critical tasks and allows TCB to resolve most PC problems in a proactive manner:
Learn More
$ $ Contact Us
Remote Network Monitoring 24/7 with Automated Alerts
Server Hardware Monitoring
Internet and WAN Monitoring
Firewall and Intrusion Monitoring
Client Console and Monthly Reports
Anti-virus / Anti-spyware *
Preventive Software Service Pack Management
Backup Integrity Monitoring*
PC Inventory Management Reporting
End User Desktop Remote Access
Stolen PC/Laptop Recovery Service
Remote Network Backup
Learn More
$0.50 / GB*
2 weeks retention
$0.50 / GB*
1 Month Retention
$0.50 / GB*
Customizable
Wireless Internet Backup  
Learn More
VMware Virtual Server Hosting   
Learn More
Optional Optional Optional
Google APPs E-Mail Hosting  
Learn More
Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional
          On-Site Services
On-site (or on-cloud) service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues.
4 8 16 24 32 48 64 X
Discounted hourly rate for any additional on-site (or on-cloud) service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $140 $130 $125 $120 $115 $110 $105 Contact Us
Emergency ServerDown!™ guaranteed 4-hour on-site /
1-hour on-cloud responses per month.   
Learn More
2 Unlimited
Unlimited
Unlimited
Unlimited Unlimited Unlimited Unlimited
          Help Desk Support
Unlimited 24x7 Emergency Remote Help Desk Support Incidents. *
          Cloud Solutions  Dataprise Cloud powered by Savvis
Managed Workstation Service Price per each networked PC or server (required for unlimited help desk option above). Includes license for Dataprise remote management software which automates the following critical tasks and allows us to resolve most PC problems before your users are even aware of them:
Learn More
$34
/ mo
$32
/ mo
$30
/ mo
$27
/ mo
$27
/ mo
$27
/ mo
$27
/ mo
Contact Us
Remote Network Monitoring with Automated Alerts
Anti-virus / Anti-spyware
Preventive Software Patch Management
Software License Management & Compliance Reporting
PC Inventory Management Reporting
PC Performance Tuning
End User Desktop Remote Access
Stolen PC/Laptop Recovery Service
Client Console and Monthly Reports
Advanced Web URL Filtering and Security
Learn More
Anti-Spam E-mail Protection from Google’s Postini Services
Learn More
Internet Domain Management Includes Web site hosting, DNS hosting, & Backup E-mail bagging  
Learn More
Remote Network Backup with DualStor™ Technology
Learn More
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
Contact Us

Wireless Internet Backup  
Learn More
VMware Virtual Server Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Microsoft Exchange® E-mail Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started >
          On-Site Services
On-site (or on-cloud) service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues.
4 8 16 24 32 48 64 X
Discounted hourly rate for any additional on-site (or on-cloud) service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $145 $135 $130 $125 $120 $115 $110 Contact Us
Emergency ServerDown!™ guaranteed 4-hour on-site /
1-hour on-cloud responses per month.   
Learn More
2 Unlimited
Unlimited
Unlimited
Unlimited Unlimited Unlimited Unlimited
          Help Desk Support
Unlimited 24x7 Emergency Remote Help Desk Support Incidents. *
          Cloud Solutions  Dataprise Cloud powered by Savvis
Managed Workstation Service Price per each networked PC or server (required for unlimited help desk option above). Includes license for Dataprise remote management software which automates the following critical tasks and allows us to resolve most PC problems before your users are even aware of them:
Learn More
$36
/ mo
$34
/ mo
$32
/ mo
$30
/ mo
$30
/ mo
$30
/ mo
$30
/ mo
Contact Us
Remote Network Monitoring with Automated Alerts
Anti-virus / Anti-spyware
Preventive Software Patch Management
Software License Management & Compliance Reporting
PC Inventory Management Reporting
PC Performance Tuning
End User Desktop Remote Access
Stolen PC/Laptop Recovery Service
Client Console and Monthly Reports
Advanced Web URL Filtering and Security
Learn More
Anti-Spam E-mail Protection from Google’s Postini Services
Learn More
Internet Domain Management Includes Web site hosting, DNS hosting, & Backup E-mail bagging  
Learn More
Remote Network Backup with DualStor™ Technology
Learn More
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
Contact Us

Wireless Internet Backup  
Learn More
VMware Virtual Server Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Microsoft Exchange® E-mail Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started >

Essential Help Desk Option

Intended for designated users in your organization, provides basic help desk service that includes a preset number of incidents per month. You can always pay for additional remote support on a discounted hourly basis.

          On-Site Services
On-site (or on-cloud) service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues. 4 8 16 24 32 48 64 X
Discounted hourly rate for any additional on-site (or on-cloud) service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $135 $125 $120 $115 $110 $105 $100 Contact Us
Emergency ServerDown!™ guaranteed 4-hour on-site /
1-hour on-cloud responses per month.  
Learn More
1 1 2 3 Unlimited Unlimited Unlimited Unlimited
          Help Desk Support
Includes complimentary 24x7 Toll-Free Help Desk Remote Support Incidents per month. 2 2 3 4 5 6 7 Contact Us
Discounted hourly rate for additional remote support services billed in quarter hour increments. $95 $95 $90 $85 $80 $75 $70 Contact Us
          Cloud Solutions  Dataprise Cloud powered by Savvis
Remote Network Monitoring with Automated Alerts
Learn More
Internet Domain Management Includes Web site hosting, DNS hosting, & Backup E-mail bagging  
Learn More
Remote Network Backup with DualStor™ Technology
Learn More
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
Contact Us
Wireless Internet Backup  
Learn More
Advanced Web URL Filtering and Security
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Anti-Spam E-mail Protection from Google’s Postini Services
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
VMware Virtual Server Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Microsoft Exchange® E-mail Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started >
          On-Site Services
On-site (or on-cloud) service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues. 4 8 16 24 32 48 64 X
Discounted hourly rate for any additional on-site (or on-cloud) service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $140 $130 $125 $120 $115 $110 $105 Contact Us
Emergency ServerDown!™ guaranteed 4-hour on-site /
1-hour on-cloud responses per month.  
Learn More
1 1 2 3 Unlimited Unlimited Unlimited Unlimited
          Help Desk Support
Includes complimentary 24x7 Toll-Free Help Desk Remote Support Incidents per month. 2 2 3 4 5 6 7 Contact Us
Discounted hourly rate for additional remote support services billed in quarter hour increments. $100 $100 $95 $90 $85 $80 $75 Contact Us
          Cloud Solutions  Dataprise Cloud powered by Savvis
Remote Network Monitoring with Automated Alerts
Learn More
Internet Domain Management Includes Web site hosting, DNS hosting, & Backup E-mail bagging  
Learn More
Remote Network Backup with DualStor™ Technology
Learn More
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB* 
2 weeks retention
Contact Us
Wireless Internet Backup  
Learn More
Advanced Web URL Filtering and Security
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Anti-Spam E-mail Protection from Google’s Postini Services
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
VMware Virtual Server Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Microsoft Exchange® E-mail Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started > Get Started >
          On-Site Services
On-site (or on-cloud) service. Includes prescheduled technical service hours per month dedicated for managing, consulting, designing, building, fixing, training, and advising on your business IT issues. 4 8 16 24 32 48 64 X
Discounted hourly rate for any additional on-site (or on-cloud) service. Over your included monthly allowance. Blended rate applicable for all supported technology services (Microsoft, Dell, HP, Cisco, Apple, VMWare, Citrix, etc.) $145 $135 $130 $125 $120 $115 $110 Contact Us
Emergency ServerDown!™ guaranteed 4-hour on-site /
1-hour on-cloud responses per month.  
Learn More
1 1 2 3 Unlimited Unlimited Unlimited Unlimited
          Help Desk Support
Includes complimentary 24x7 Toll-Free Help Desk Remote Support Incidents per month. 2 2 3 4 5 6 7 Contact Us
Discounted hourly rate for additional remote support services billed in quarter hour increments. $105 $105 $100 $95 $90 $85 $80 Contact Us
          Cloud Solutions  Dataprise Cloud powered by Savvis
Remote Network Monitoring with Automated Alerts
Learn More
Internet Domain Management Includes Web site hosting, DNS hosting, & Backup E-mail bagging  
Learn More
Remote Network Backup with DualStor™ Technology
Learn More
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB*
2 weeks retention
$0.65 / GB* 
2 weeks retention
$0.65 / GB* 
2 weeks retention
Contact Us
Wireless Internet Backup  
Learn More
Advanced Web URL Filtering and Security
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Anti-Spam E-mail Protection from Google’s Postini Services
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
VMware Virtual Server Hosting 
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
Microsoft Exchange® E-mail Hosting  
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
E-mail Archiving Service
Learn More
Optional Optional Optional Optional Optional Optional Optional Optional
More Information