TCB provides Managed Services to client’s nationwide utilizing remote software tools and unique cost-saving business and implementations. Having this arsenal at the ready enables you to focus on what is important for your business.
• 24x7, 365 days a year
• US Based Call Center
• Real Time Monitoring
• Server Analysis by Field Experts
• Managed Security Service
Remote Monitoring and Management:
TCB focuses on the only real way to run IT operations: Proactivly. Period. With a break-fix method, panic mode being somewhat of the norm. Everyday is a juggle between manpower, cost, and consistency. Utilizing hosted remote management software, you’ll never have to sign up for a gig like that again. Simply use our services to complement your current staff or become it.
Usually, growing your business means beefing up your IT manpower but there is a better way. With TCB at your disposal, let our remote management software and expert field technicians take care of the toughest server and desktop related issues.
Most will agree that desktop management demands a lengthy amount of time and attention. Issues can drag on for hours on very low margins with high costs. However on the contrary, most will agree that these individual issues can’t be gone unnoticed. That is where TCB steps in. Utilizing our remote management software and services, it is possible to increase efficiency while decreasing cost. If the problem can not be solved remotely, TCB will create service tickets and dispatch field technicians to the affected site.
• Client Chat
• Manage Config.
• Patch Monitoring
• Remote Desktop
• Ticket and Dispatch system
• Desktop record/capture
The dreaded event viewer…everyone’s favorite. Scrolling through hundreds of server alerts, finding what might be the problem, and researching it in circles. Not to mention, in the meantime high cost, lost efficiency, and lost productivity. All of these issues can easily lose your clients. Maintaining server efficiency is ideal but costly. TCB provides a prefect mix of remote management software and field expert service to keep your servers in the green 24x7. Weekend? Not a problem. Holiday? Still not a problem. We strive to keep your systems up no matter the day of the year.
TCB offers customized managed services plan is focused and customized specifically for your business.
Examples of what we are capable of:
Set pricing for management of IT needs. Never pay a penny over, so you can set a budget, and will never be billed a penny over that for maintaining your network. No extra fees, even for hardware replacement or upgrades.
Customization management of your software/database(DRUPAL, SQL, ACCESS, mySQL)
Customized management of your servers at one of our Datacenters
Project Management with specific time sensitive deadlines
Data backup is an absolute must for any business. TCB offers fully automated backup services that ensure you data is never lost. We provide both onsite and offsite backup solutions for any size business. All backups are compressed and encrypted for maximized space and security. When the inevitable happens, your backups will make restoring the failed media a snap.
· Backup data, exchange, SQL databases, Active Directory
· On or offsite backups capable on PC or Mac.
· Incremental or full image backups?
· Runs 24x7 with no effort
· Alerts or errors by email automatically
Wireless Internet Backup
TCB will provide you with a wireless internet solution that’s capable of running an entire office (Up to 10Mbps down and 1Mbps up) in the event that your primary internet service suffers a major outage. TCB stocks and maintains a number of wireless internet router(s) and is ready to deliver and configure the wireless router(s) at your place of business in this unlikely event. One of the great benefits of this service is that TCB will continue to maintain the monthly service fee to the wireless carriers - even when they aren’t in use.
Notes: To activate the Wireless Internet Backup service there needs to be a major/extended outage and not just a temporary interruption of service. In order to take advantage of the service your office will need to be accessible to our wireless providers service coverage areas.
VMware Virtual Server Hosting
TCB's data center provides you with the ultimate peace of mind. Located in Ashburn, VA, our highly secure data center provides raised flooring, redundant Internet connections, uninterruptible and back-up power, and state-of-the-art fire suppression and environmental controls. Our colocation facility allows you to place your server in the best environment possible, while still retaining as much control as you require. Our goal is to be your best choice for server colocation in Northern Virginia.
The TCB hosted email archiving and email compliance solution will capture every email (and attachment) that enters or leaves your organization, as well as internal messages, and preserve them all in evidentiary-quality form in a central repository (an email archive for email retention). Within the Web-based Management Console, administrators leverage best-in-class search, supervision and on-demand export functionality, crucial for archiving email, and fulfilling email archiving requirements for regulatory compliance.